Refund Policy

1. Basic principle

Digital services are complete once provided, activated, or credited, and are generally non-refundable. Please check contents and prices before you buy; at checkout you will be asked to confirm that you agree to this rule.

2. When you can request a refund

• Membership subscriptions (VIP, VVIP): within 7 days of activation, if you have not used our self-hosted local models at all, you can request a refund, handled by support. If you have used a self-hosted model, or more than 7 days have passed, it cannot be refunded.
• Duplicate or incorrect charges: if the same order is paid twice, or the amount charged does not match the order, we will refund the excess.
• Paid but not credited: please give us your order number and we will credit it; if we cannot, we will refund it.
• Play that failed because of a system error: no points are charged; if they were already deducted, they are returned.

3. When refunds are not possible

• Points already used, and items and monthly passes already redeemed.
• Daily membership gifts you have already claimed, and points given to you as gifts.
• Being unhappy with what the AI wrote, or finding it “not fun”. We offer model switching, regeneration, and a daily reroll voucher — please try those first.
• Accounts disabled for breaking the Terms of Service.

4. Renewing and canceling subscriptions

• You can cancel renewal at any time and keep using the service until the expiry date.
• If a renewal payment fails, there is a 3-day grace period; after it, the membership and its seat are released.
• The period already charged is not refundable, except in the cases in section 2.

5. Points and Inn coins

• Points bought with money never expire; the validity of gifted points is as stated when they were issued. Points cannot be transferred or exchanged for cash.
• Use and withdrawal of Inn coins follow the rules shown in the app.

6. How to request

1. After logging in, go to “Me → Contact the owner”, or use a method on the contact page.
2. Please include: the email or username you registered with, the order number (under “Me → Shop → My orders”), the purchase date, and the reason for the refund.
3. We will reply within 7 business days. Approved refunds go back to the original payment method; the time to arrive depends on the payment provider and your bank.

7. Payment disputes

If you have a question about a charge, please contact us first and we will handle it promptly. If you file a dispute (chargeback) with your bank or card company without contacting us, we will suspend the related account and take back the points issued for that order until the dispute is resolved.

8. Your legal rights

This policy does not affect the rights you have under consumer protection and other applicable laws. Under Taiwan’s rules on reasonable exceptions to the right of withdrawal in distance selling, digital content not supplied on a tangible medium, and online services that are complete once provided, are not subject to the seven-day right of withdrawal once you have agreed in advance; we obtain your agreement at checkout.

9. Policy updates

If this policy changes, we will update this page and post a notice in the app. For anything already purchased, the policy at the time of purchase applies.